FAQ
AirTamer
A: No. We at AirTamer® are sensitive to the fact that cleaning the air should not produce unsatisfactory levels of ozone, so we test for ozone emission. AirTamer® produces no measurable amount of ozone. In fact, AirTamer® was tested to the California (CARB) standard for air purifier ozone emission, and AirTamer® was given an ozone emission rate of zero.
A: No. AirTamer® meets FCC regulations for harmful interference with radio communications so you may use it by your computer, audio players, etc. without causing any unusual interference problems.
A: We do not recommend that AirTamer® be worn by infants. There is no risk from the operation of AirTamer®, in fact it will keep the air cleaner for the infant, but the concern rests with the infant putting the AirTamer® unit or lanyard in their mouth and thus causing a choking hazard. It is completely safe to use AirTamer® around the infant (e.g. if you wear it when your baby is near you) so long as the choking risk is recognized and responsibly managed. Negative ions emitted from AirTamer® will not harm an infant and only help keep the air cleaner. The AirTamer® A302 uses lithium coin cell batteries so it is particularly important for this choking hazard to be responsibly managed because ingestion of these battery types can be very dangerous.
A: AirTamer emits millions of negative ions per second from the small emitter brush. Particles close to AirTamer (typically we use within a 3 foot range around the head) will have their polarity changed to negative. If the particle is already negative, the negative charge just becomes stronger. Since these negatively charged particles will be attracted to the closest and strongest opposite charge, they will fall to the ground, land on a wall or table, or even your clothes. So what actually happens is that AirTamer repels the pollutants away from your breathing space. Wearing a mask or face shield will only increase your odds of not breathing unwanted particles, so AirTamer is a great part of your arsenal to protect your breathing passages.
A: AirTamer® is a personal air purifier and not a room air purifier. AirTamer® is designed to clean the air around your head - about a 3-foot sphere is a good benchmark. The further your face is away from the AirTamer®, the fewer ions will reach your breathing space, so we recommend hanging it from your neck and using the adjustable lanyard to adjust the length so the AirTamer® is positioned in the upper part of your chest.
A: Yes. We actually test the AirTamer® with smoke in test labs since smoke particles are so small and represent a great test particle. AirTamer® is very effective at reducing smoke. AirTamer® has been independent laboratory proven to reduce 99% of smoke from the air in 5 minutes.
A: Yes. In 2018, the prestigious Kitasato Research Center for Environmental Science in Japan tested AirTamer® with an Escherichia Coli virus. AirTamer® successfully reduced 99% of the virus from the test chamber within 20 minutes.
A: AirTamer® emits healthy negative ions from the ion emitter brush (i.e. the black brush located on top of the unit). If you put the ion emitter brush close to your lips your will be able to feel the ions tickle your lips. This is because the AirTamer® emits over 2 million negative ions per cubic centimeter every second - this is the highest cleaning power of any personal air purifier in the world! Additionally, there is an LED on the back of the unit that flashes when AirTamer® is emitting ions.
A: A302 is lithium coin cell batteries; run time of 140 hours with . A315 and A320 are rechargeable model using USB cable and come with replaceable brush. A315 is the smallest and lightest model with 50+ hours of run time on one charge. A320 has the longest run time per charge.
A: It depends on individual's usage and maintenance. Customers are advised not to touch the brush and keep AirTamer into the box/pouch after using. Do not get it wet or wash it. There is a 2 years warranty for all AirTamer Personal Air Purifiers.
Rocky Mountain Oils
A : Roll-on essential oil is pre-diluted accordingly to different needs. This minimize the risk of an adverse reaction to our skin and oil wastage. You can purchase roll-on essential oil blends that suits your needs (eg. sleep aid, wellness, pain relief, etc) better without buying big bottles to mix and try, thus saving time and money.
Roll-ons are small, narrow, and light, and they can easily fit in your purse, clutch, or even your pocket. Our amber colored bottles are perfect to store essential oils blends to prevent them from losing their aromatic and therapeutic properties. The dark-colored glass also protects the oil from direct sunlight. All you need to do is to uncap and apply it to the skin. The roll on ball makes it easy to apply on temples and forehead when having headache. And if you want to smell good, simple roll on and use on pulse points.
Roll-ons are also great gifts for your friends and family! RMO kids Line is not only suitable for children, but also adults especially those with sensitive skin.
A: The smell is off, it is a different color, the consistency has changed and/ or the oil looks cloudy.
General Questions
A: Your information will be kept strictly private. We will use your information only to process orders and to inform you of special offers and discounts. We will not release your personal information to any third party unless you have granted us explicit permission to do so. Kindly refer to our privacy policy for further details.
A:Yes! We never include the invoice in our packaging so no need to worry about that.